Your data and privacy are important to us. Learn how we collect, use, and protect information.
Northbound Intelligence LLC ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at northboundintel.com and when you use our AI automation services. This policy is a draft subject to attorney review.
We collect information in several ways:
We use collected information for the following purposes:
Our automation systems send text messages and make outbound calls on behalf of our business clients to their consumers. It is the responsibility of our business clients to obtain all necessary prior express written consent from end consumers before our systems contact them, as required by the Telephone Consumer Protection Act (TCPA) and applicable state laws.
Northbound Intelligence acts as a service provider and data processor. We do not obtain consumer consent directly. Our clients warrant that they have obtained all required consents and comply with all telecommunications regulations including TCPA, GDPR (where applicable), and state-specific privacy laws. Clients are fully responsible for:
We provide tools to support client compliance, but ultimate responsibility for lawful communications rests with our business clients.
We do not sell, trade, or rent your personal information to third parties. We may share information with:
We implement industry-standard security measures to protect your information, including encryption, access controls, secure data transmission, regular security audits, and employee training. However, no security system is impenetrable. While we strive to protect your data, we cannot guarantee absolute security.
We retain information for as long as necessary to provide services, comply with legal obligations, and resolve disputes. For business clients, data is generally retained during the service period and for a reasonable time afterward for support and legal purposes. For communication records processed on behalf of our clients, retention is governed by client instructions and legal requirements (typically 1-2 years depending on regulatory requirements).
You may have the following rights regarding your personal information:
To exercise these rights, contact us at hello@northboundintel.com. If you are an end consumer contacted by one of our client's systems, requests should be directed to that business directly.
Washington Privacy Act (in effect March 2026): If you are a Washington State resident, you have the right to access, delete, and correct your personal information, and to opt out of the sale or sharing of your personal information.
California Consumer Privacy Act (CCPA): If you are a California resident, you have similar rights including the right to know what personal information is collected, the sources, the business purpose, and the categories of third parties with whom information is shared.
To submit a request under these laws, contact hello@northboundintel.com.
Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly. If you believe we have collected information from a child, please contact us immediately at hello@northboundintel.com.
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new effective date. Your continued use of our services following such changes constitutes your acceptance of the updated policy.
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our privacy practices, please contact us:
We're happy to discuss how we protect your data. Reach out to us directly at hello@northboundintel.com.
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